John Hackett is the Chief Operating Officer for HSBC Bank plc. John’s career spans over 31 years in the banking industry and he has had accountability for UK Payment Services at HSBC since January 2010. John instigated and oversees the HSBC Payments Industry team working on key projects such as Richer Data, Paym and ZAPP. John brings a clear customer perspective having worked across Retail and Commercial Banking before becoming the COO for the UK and then Europe. He holds an MA in e-Commerce from the Canterbury Christ Church University.
* Biography submitted by Forum member.